<!--quoteo(post=23321:date=Thu 30th Nov 2006, 08:38 PM:name=ROB1)-->QUOTE(ROB1 @ Thu 30th Nov 2006, 08:38 PM) <{POST_SNAPBACK}><!--quotec-->as to the point about telling others of the crap yam warranty,10 years or more ago the AA left me stranded at the side of the road with a puncture the reason being the direct debit hadnt been taken out of my account.they wouldnt accept my offer of a fee over the fone they just wernt bothered.i got the tyre fixed myself and to this day i have never used the AA again & tell folk the same story. Unfortunately mud sticks<!--QuoteEnd--><!--QuoteEEnd-->
My Dad had similar with the RAC. He'd been a member for about 30 years. When he bought a Jag the owners club were doing a deal with the RAC so he renewed through them. He flew back from a lecture tour one night in the middle of winter & found the car had a flat battery. Rang the Rac & the Jag owners club hadnt paid them so they wouldnt come out, even when he offered to pay the guy in full if they sent someone, but they still wouldnt. Bear in mind there was snow on the ground & Dad was nearly 70 at the time! Tossers. Everythings about profit these days, no one seems to give a toss about customer service anymore.
My Dad had similar with the RAC. He'd been a member for about 30 years. When he bought a Jag the owners club were doing a deal with the RAC so he renewed through them. He flew back from a lecture tour one night in the middle of winter & found the car had a flat battery. Rang the Rac & the Jag owners club hadnt paid them so they wouldnt come out, even when he offered to pay the guy in full if they sent someone, but they still wouldnt. Bear in mind there was snow on the ground & Dad was nearly 70 at the time! Tossers. Everythings about profit these days, no one seems to give a toss about customer service anymore.