Here we are again.
My daughter received an email today telling her that Plusnet were taking another months bill from her account this is after she has canceled the account TWICE and has had it confirmed by the pleb on the phone that it would be canceled.
When she rang she was told that because they had an outstanding call against her account they couldn't close it. What a scam!! The problem was she was waiting for one of their bunch on incompetents to return her call.
This being the case, she still won't be able to cancel because said same "manager" will be ringing her back (allegedly).
She has done everything they have asked her to do, paid everything she has been asked to and still finds herself with a rolling monthly contract she can't get rid of.
My daughter has threatened not to pay and they just said that it would be put into debt collection. This would kill her credit rating. Within the next year or so she's hoping to buy a house and that would hit her hard with any loan she took out. So she's stuck with no apparent recourse.
I implore anyone thinking of buying phone and or broadband package to go elsewhere. This outfit is an amazing con. FFS how they get away with it is beyond me.
My daughter received an email today telling her that Plusnet were taking another months bill from her account this is after she has canceled the account TWICE and has had it confirmed by the pleb on the phone that it would be canceled.
When she rang she was told that because they had an outstanding call against her account they couldn't close it. What a scam!! The problem was she was waiting for one of their bunch on incompetents to return her call.
This being the case, she still won't be able to cancel because said same "manager" will be ringing her back (allegedly).
She has done everything they have asked her to do, paid everything she has been asked to and still finds herself with a rolling monthly contract she can't get rid of.
My daughter has threatened not to pay and they just said that it would be put into debt collection. This would kill her credit rating. Within the next year or so she's hoping to buy a house and that would hit her hard with any loan she took out. So she's stuck with no apparent recourse.
I implore anyone thinking of buying phone and or broadband package to go elsewhere. This outfit is an amazing con. FFS how they get away with it is beyond me.